Returns

RETURN WINDOW

We accept returns within 30 days of delivery, provided the product is unused, unopened, and in its original packaging. Due to hygiene reasons, opened lip products cannot be returned unless faulty.

HOW TO RETURN

Email us at [email protected] with your order number and reason for return. We will provide a prepaid return label within 2 business days.

REFUNDS

Approved refunds are processed to your original payment method within 5–10 business days of us receiving the returned item. Original shipping costs are non-refundable.

FAULTY OR DAMAGED ITEMS

If your order arrives damaged or defective, please contact us within 7 days of delivery with photographs. We will arrange a replacement or full refund at no cost to you.